Refund Policy
Last Updated: May 19, 2026
At Codinex, we are committed to delivering high-quality WordPress plugins and digital solutions. Due to the nature of digital products, all purchases are considered final. However, we strive to ensure customer satisfaction and will review refund requests on a case-by-case basis.
Eligibility for Refunds
A refund may be granted under the following circumstances:
- The plugin has a critical defect that prevents it from functioning as described, and our support team is unable to provide a solution within a reasonable timeframe.
- You purchased the same product more than once by mistake.
- The product delivered is substantially different from the description provided on our website.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- You changed your mind after purchasing.
- The product does not meet expectations that were not clearly stated in its description.
- Compatibility issues with third-party themes, plugins, hosting environments, or custom modifications not specified as supported.
- Lack of technical knowledge to configure or use the product.
- Requests submitted more than 14 days after the purchase date.
Refund Request Process
To request a refund, please contact our support team at info@codinex.net and provide:
- Your order number.
- The email address used for the purchase.
- A detailed explanation of the issue encountered.
- Any screenshots or information that may help us investigate the problem.
We will review your request and respond within 5 business days.
Support First
Before requesting a refund, we encourage customers to contact our support team. Many issues can be resolved quickly through configuration assistance, troubleshooting, or product updates.
Contact Information
If you have any questions regarding this Refund Policy, please contact us at:
Codinex
Website: codinex.net
Email: info@codinex.net
By purchasing products from Codinex, you acknowledge that you have read and agreed to this Refund Policy.